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Privacy Policy

LOL PlayLab respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, participate in promotions, or interact with our advertisements (including Facebook/Instagram ads).

1. Information We Collect

We may collect personal information when you:

  • Book a birthday party or program

  • Register for camps or classes

  • Fill out a contact or lead form

  • Subscribe to emails or SMS

  • Participate in promotions or giveaways

  • Interact with our ads on Facebook, Instagram, or other platforms

The information may include:

Parent/Guardian Information

  • Name

  • Email address

  • Phone number

Child Information (limited to necessary details)

  • First name

  • Age

  • Allergies or special considerations (if provided)

Technical Information

  • IP address

  • Device type

  • Pages visited

  • Cookies and tracking pixels (Meta/Facebook Pixel, analytics tools)

We do not knowingly collect unnecessary sensitive personal data.

2. How We Use Your Information

We use your information to:

  • Process bookings and reservations

  • Communicate about programs, parties, and camps

  • Send confirmations, reminders, and updates

  • Respond to inquiries

  • Improve our services and website

  • Deliver relevant advertising and promotions

  • Measure advertising performance (including Facebook/Instagram ads)

We only use your information for reasonable business purposes.

3. Marketing Communications

By submitting a form, booking, or interacting with our advertisements, you may receive:

  • Booking communications

  • Promotional emails

  • SMS reminders or offers

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Replying STOP to SMS

  • Contacting us directly

We do not sell or rent your personal information to third parties.

4. Facebook & Advertising Platforms

We use tools such as:

  • Meta (Facebook & Instagram) Pixel

  • Conversion tracking

  • Lead forms

These tools help us understand ad performance and show relevant ads.

Meta may collect data according to their own privacy policies.
You can manage ad preferences at: https://www.facebook.com/adpreferences

5. Sharing Information

We only share information when necessary with trusted providers such as:

  • Booking/payment processors

  • CRM and communication systems

  • Email and SMS platforms

These providers are required to protect your information.

We may disclose information if required by law.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your information from loss, misuse, or unauthorized access.

However, no online transmission can be guaranteed 100% secure.

7. Children’s Privacy

LOL PlayLab collects limited child information only as required for bookings and safety (such as age or allergies) and only provided by a parent or guardian.

We do not knowingly collect personal information directly from children online.

8. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information

  • Withdraw consent

Contact us at: [your email]

9. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always appear on our website.

10. Contact Us

LOL PlayLab – Joyvana Ltd.
Whitchurch-Stouffville, Ontario
 

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